In This Guide
What to do when you are locked out
- Check the easy options first: a spare key with a trusted person, an unlocked door or window you can safely and legally use, or a property manager with a key.
- Move somewhere safe if it is late, cold or you are alone, before you wait for anyone.
- Describe the problem precisely when you call: house, car or business, the type of lock, and whether the key is lost, broken or locked inside.
- Ask for the total price up front, including any service call or after-hours charge, and what the provider will do if the lock cannot be opened without damage.
Rekey or replace: how to choose
Rekeying changes the internal pins so the old keys stop working while the lock itself stays in place. Replacement swaps the hardware. Neither is automatically better; the right choice depends on the lock.
Rekeying often fits when
- The lock works smoothly and is in good shape
- You moved in and do not know who has copies
- A key was lost but the hardware is fine
Replacement often fits when
- The lock is damaged, loose or sticking
- You want a different type, such as a deadbolt or smart lock
- The hardware is low quality or very worn
Ask the provider to explain why they recommend one option and to quote both so you can compare.
How to avoid being overcharged
- Get the business name and a total price before anyone is dispatched.
- Be cautious if the price rises sharply on arrival or the person will not explain the charges.
- Ask whether the lock will be drilled. Drilling destroys the cylinder, so ask why it is needed and what a replacement will cost.
- Ask for an itemized invoice that separates the service call, labor and parts.
- Decline the work if the terms change and you are not comfortable. Ask what you would owe for the visit.
Locked out or ready to change your locks? Call to ask about locksmith help in your area.
📞 Call +1 (877) 552-9251After moving in or a change of tenants
Previous owners, tenants, contractors and cleaners may still have keys. Many people rekey or replace exterior locks soon after moving, and after a tenant or roommate leaves. Compare the cost and security benefits of each option, and check whether your landlord or lease says who arranges it.
HomeCallPro is a free referral directory and does not perform the work or set prices. See the Locksmith services page for more.
Rekey or replace at a glance
| Rekey | Replace | |
|---|---|---|
| What changes | The inside pins, so old keys stop working | The whole lock hardware |
| Best when | The lock is in good condition and you only need new keys | The lock is damaged, worn, or you want better security or a different style |
| Hardware kept | Yes | No |
| Typical questions | Will all my locks use one key? | Is the new lock rated for security, and does it fit my door? |
Smart locks and higher-security options
If you are considering an electronic or smart lock, ask what happens when the battery dies, how codes are managed and whether the lock has a physical key backup. A deadbolt is only as strong as the door frame and strike plate around it, so a provider may suggest reinforcing those too.
How to avoid surprise pricing
- Ask for a total price over the phone, including the service call, labor and any parts.
- Be wary of a very low advertised price that changes once the technician arrives.
- Ask for the business name and confirm it matches the vehicle and paperwork.
- Expect a reputable provider to ask for proof you live there before opening a door.
- Get a written receipt and keep the new keys somewhere safe.
Frequently Asked Questions
Further reading from official sources
These are government and nonprofit sites we recommend for more detail. HomeCallPro is not affiliated with them.
- Federal Trade Commission: Consumer Advice: Tips on getting written quotes and avoiding deceptive pricing.
- National Fire Protection Association: Home safety information, including keeping exits usable when you upgrade locks.
Related services and guides
Nearby areas
Plumbing city pages with local notes for major metro areas.